UK Delivery

Depending on your order, we will either deliver your items personally with our own delivery team or use our courier XDP.

Item Courier Cost Service Level
Single bed


Double bed

Storage ottoman



XDP Free Delivered to your hallway
King bed


Superking bed

Sofa (any size)

Club Chair


PORTABELLO Delivery team Free Delivered to a room of your choice by our two-person delivery team. We’ll remove any packaging and assemble any relevant products.
Fabric Samples Royal Mail Free N/A

Delivery by the PORTABELLO delivery team

This service covers:

  • King and Superking beds
  • Two, three, four and five seat sofas
  • Club Chairs
  • Armchairs

Booking the delivery

When you order a product from our website you will be able to see a date when the item will be ready. We will call you on the telephone number that you provided when you confirmed the order, at least 7 days before you order due date to arrange a delivery date and time that is convenient for you.

On the delivery day

Please make sure you have your mobile phone on hand so that we can contact you about any delays. If we’re going to be more than 30 minutes late, we’ll let you know ahead of time.

Your furniture will be delivered by two people who will bring your items to any room of your choice and remove any packaging. You should ensure that the pathways to the room are clear and free of clutter.

If you have ordered a bed which requires assembly, we will assemble this for you at no extra cost.

Missed delivery attempts

One free delivery attempt is included with the cost of your order. If you’re not able to take delivery at the time that we agreed, we will charge you for subsequent delivery attempts.

The cost of subsequent attempts depends on where your home is located. Here is a rough guide to redelivery costs.

North West £75
North East £75
Yorkshire and Humber £100
West Midlands £150
East Midlands £150
South East £250
East of England £250
London £100
South West £250
South East £250
Wales £200
Scotland £200

These costs are a rough guide, the actual cost will depend on the distance travelled each way. This is charged at £0.45 per mile. We will always try to mitigate any delivery costs by including your delivery on any other planned delivery routes where possible.

Delivery by XDP

This service covers:

  • Single and double beds
  • Footstools and tablestools
  • Storage ottoman boxes

Booking the delivery

When your order is ready and has been inspected, we’ll ship it to you with XDP and advise you of the tracking number. You can track this number on the XDP website.

XDP will then contact you to arrange a suitable delivery date and time. This delivery date is generally within 48 hours of the despatch date at the very earliest.

On the delivery day

XDP will deliver smaller items to the hallway of your house. We only ship items under 30kg with this service so you should be able to easily move them to the room of your choosing.

If for whatever reason, you won’t be able to move the goods to the appropriate room and unpack them, please let us know ahead of time so that we can send our own two-man delivery team to assist you. There may be an extra charge for this.

Missed delivery attempts

If you miss an initial delivery attempt, XDP will get in touch with you to arrange a suitable time for re-delivery at no extra cost. If you miss the second delivery attempt, subsequent deliveries will be charged at £15 each.

Contacting XDP

You can contact XDP on 0843 178 5555 or

who will be able to provide you with an accurate update on where your order is.

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