We generally are able to dispatch our double beds within two to four weeks of the initial order. Our courier will schedule an appropriate delivery date with you on the week of your order. You can check the earliest available delivery day on the product page but if you need your bed sooner than this, our concierge team may be able to help you if you contact us.
The beds are built on a hardwood frame and padded with reflex foam - a soft yet durable foam that we believe strikes a good compromise between maintaining its shape and softness. The base is slatted, which allows some spring on the mattress which provides a more comfortable feel. The upholstery process is done by hand and the fabrics we use are commercial grade and have been selected for their durability.
We offer complimentary alterations free of charge which covers adjustments for custom mattress sizes. Simple contact our concierge team by phone or email to arrange a size adjustment to fit your mattress type. In general these adjustments add one to two weeks onto the lead time but are free of charge.
We offer complimentary fabric samples for all our products. Simply navigate to the product page and select 'free fabric sample'. Fabrics are sent the same day when ordered before 4pm via Royal Mail first class delivery. If you cannot find the right fabric for your room our concierge team may be able to help you find something suitable.
You should lightly dust your bed once every week to ensure that excessive dirt does not built up. Every two years, you should use fabric cleaner to do a deep clean - this ensures that your bed lasts well into the future. You should also register your bed with our authenticity service when it arrives in order to arrange servicing and repairs should you require them.
I always receive excellent customer service every time I order . Their products are top notch and have always been more than happy with their quality.
Their pieces looks even better than the pictures! I am so pleased with my purchase! The delivery was actually faster than estimated!
Once again, great quality item. Reassuringly very sturdy and well made, it’s got a nice solid feel. Would definitely buy from PORTABELLO again.
Thanks so much. I’m very impressed with my Venetia sofa from the collection and visitors have asked me about them as well. It’s great to not have to sit on mass produced furniture.