In general, we build and deliver a bed within two to four weeks of the initial order date. You can however see the earliest available date by looking at the product page. If you need your bed sooner than this, please contact our concierge team who will be able to advise you whether or not this is possible.
We build each bed by hand on a solid wood base with slats and a vertical beam to support the mattress. We then cushion with reflex foam which is soft whilst maintaining a good shape. We then hand upholster the bed frame, the fabrics we use are all robust and commercial grade meaning that they're as strong as they are beautiful and last well into the future.
If you require a small adjustment for a European or US sized mattress, we can arrange this for you at no extra cost. Simply contact our concierge team who will add this requirement to your order. Although free of charge, this service does add between one and two weeks to the lead time which you should allow for.
Fabric samples can be ordered free of charge for any of our products, simple click 'free fabric sample' on the product page. Fabric samples are sent by Royal Mail and should arrive in between one and two working days. If you can't find the exact colour or finish that your require, please contact our concierge team who will be happy to help you find something suitable.
You should dust your bed every two weeks to minimise build up of dirt. Every two years you should use a fabric cleaner to refresh the fabric and remove any dirt that has built up in places that come into contact with the body, such as the headboard. This process helps maintain the bed in its original condition and will ensure that it lasts well into the future. Our authenticity service allows you to register your bed with us in order to arrange servicing and repairs, you should do this when your bed arrives.
I always receive excellent customer service every time I order . Their products are top notch and have always been more than happy with their quality.
Once again, great quality item. Reassuringly very sturdy and well made, it’s got a nice solid feel. Would definitely buy from PORTABELLO again.
I am so thrilled with my purchase. I had been looking for several months and nothing compared with what Portabello have made for me. I will buy again.
Thanks so much. I’m very impressed with my Venetia sofa from the collection and visitors have asked me about them as well. It’s great to not have to sit on mass produced furniture.