Our ottoman trunks are handmade to order and are generally dispatched within one to two weeks of the order date. The earliest available order date is displayed on the product page. As we use some rarer fabrics, this in some cases has an effect on the lead time..
The ottomans are made from a solid wood frame and upholstered by hand in fabric. A hydraulic piston keeps the lid open.
We offer complimentary adjustments on our products as everything is made to order. If you require an alteration to the size or design, please contact our concierge team who will be able to advise you. For bigger changes, we offer a bespoke design service.
You can order as many fabric samples as you require directly from the product page, simply click 'free fabric sample'. We ship all samples on the same day with Royal Mail meaning you should receive your fabric sample order within one to two working days. If you are looking for a fabric that is a little different, get in touch with our concierge team. We are well connected with British and European weavers and may be able to find a suitable fabric for your ottoman.
You should dust your ottoman lightly at least once every fortnight to prevent any build up of dirt. Every two years you should do a deep clean with a fabric cleaner. You should also register your product with our authenticity tool to arrange servicing and repairs.
I always receive excellent customer service every time I order . Their products are top notch and have always been more than happy with their quality.
Absolutely love Portabello products. Every time I order the customer service is always great as is the quality of the products. The fabrics and materials are perfect and I will certainly order again!
Thanks so much. I’m very impressed with my Venetia sofa from the collection and visitors have asked me about them as well. It’s great to not have to sit on mass produced furniture.
Once again, great quality item. Reassuringly very sturdy and well made, it’s got a nice solid feel. Would definitely buy from PORTABELLO again.