Returns & Refunds
All items are bespoke and made to order. Any cancellation is subject to a cancellation fee that covers any costs that we have incurred. This amount will be deduced from the refund amount.
We cannot refund orders which have been produced correctly and within our manufacturing tolerances. Each item is produced for you and has no resaleable value. By placing an order with us you enter a contract between the customer and PORTABELLO Interiors (NW) ltd. This contract does not entitle you to a cooling off period unless explicitly agreed.
If your order is defective you will be entitled to a refund in full. We will advise on how to pack your goods ready for collection to return them to us. Return of the goods does not entitle a full refund of purchase price or postage costs incurred, the goods will remain the customer’s property and until we or an independent authority that the goods are damaged.
If your order does not fit into your property, you will retain full ownership of the goods and will be required to cover transportation costs back to our facility.